Shipping & Delivery

Last updated: October 20, 2026

Every Tuong Studio piece is solid, heavy furniture, so we ship it with care. Here is exactly what to expect from checkout to your front door.

Order processing

• We review every order within 1 business day and email you an order confirmation with your invoice and a secure payment link.
• Production or warehouse preparation begins once payment is received.
• Most in-stock pieces leave our warehouse within 5–10 business days of payment. Pre-order or made-to-order items show their estimated ship date on the product page and in your invoice.

Shipping methods & costs

• Free shipping to the contiguous United States (the lower 48 states) on every order. Pieces ship by parcel carrier or LTL freight depending on size, at no cost to you.
• Curbside freight delivery is standard for large items. The carrier will call or text to schedule a delivery window.
• White-glove delivery (room of choice, unpacking and packaging removal) is available in most areas for an added fee quoted on request.
• Alaska, Hawaii, Canada and international: free shipping does not apply. Please email us before ordering and we will send a freight quote.

Delivery timeframe

After your order ships, transit usually takes 3–10 business days for parcel and 7–14 business days for freight. You will receive tracking information by email as soon as it is available.

Inspect before you sign

• Please inspect every box and the furniture itself before signing the delivery receipt.
• If anything is damaged, note it on the carrier’s paperwork (for example “box crushed, item damaged”) and take photos.
• Report any damage, missing parts or wrong items to support@tuong.studio within 48 hours of delivery, with photos of the item, the packaging and the shipping label.
• We will arrange a repair, replacement part, replacement piece or refund at no cost to you.

Missed deliveries & address changes

Please double-check your shipping address at checkout. Address changes are free until your order ships. If a freight delivery is refused or rescheduled more than once, the carrier may charge redelivery or storage fees, which we will pass on at cost.

Questions

Email support@tuong.studio with your order number and we will reply within 1 business day.